Terms & Conditions
Last updated: May 8, 2026
Welcome to Ngozi’s Kitchen (“we”, “our”, or “us”). These Terms of Service (“Terms”) govern your use of our website, ordering platform, and food delivery or catering services.
By accessing our website or placing an order with us, you agree to these Terms.
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1. Services
Ngozi’s Kitchen provides:
* Prepared food and meal services
* Catering services
* Online food ordering
* Food delivery and pickup services
Availability of services may vary depending on location, operating hours, and capacity.
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2. Orders
By placing an order, you confirm that:
* The information you provide is accurate and complete
* You are authorized to use the selected payment method
* You understand that orders are subject to acceptance and availability
We reserve the right to refuse or cancel orders at our discretion, including in cases involving suspected fraud, pricing errors, unavailable items, or abusive conduct.
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3. Pricing and Payments
All prices are listed in [currency] and may change without notice.
You agree to pay all applicable charges associated with your order, including:
* Food and catering charges
* Delivery fees
* Applicable taxes or service charges
Payments may be processed through third-party payment providers.
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4. Delivery
We aim to deliver orders within estimated delivery times, but delays may occur due to:
* Traffic
* Weather
* High order volumes
* Technical issues
* Circumstances beyond our control
Delivery times are estimates only and are not guaranteed.
Customers are responsible for providing accurate delivery information and being available to receive orders.
If delivery cannot be completed due to incorrect information or inability to contact the customer, the order may not be refundable.
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5. Catering Services
For catering orders:
* Advance notice may be required
* Deposits may be required for large orders
* Final pricing may depend on guest count, menu selection, and logistics
Cancellation terms for catering orders may be communicated separately at the time of booking.
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6. Refunds and Cancellations
Because food is perishable, refunds and cancellations are handled on a case-by-case basis.
You should contact us promptly if:
* Your order is incorrect
* Items are missing
* Food arrives damaged or unsafe
We may offer refunds, replacements, credits, or other resolutions at our discretion.
Orders that have already been prepared or dispatched may not be eligible for cancellation.
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7. Allergies and Dietary Information
We strive to provide accurate ingredient and allergen information where possible.
However:
* Food may be prepared in shared kitchen environments
* Cross-contamination may occur
Customers with allergies or dietary restrictions should contact us before placing an order.
We cannot guarantee that any item is completely free from allergens.
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8. Acceptable Use
You agree not to:
* Use the website unlawfully
* Interfere with the operation or security of the service
* Submit false orders
* Abuse, harass, or threaten staff, drivers, or representatives
We may suspend or terminate access for violations of these Terms.
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9. Intellectual Property
All website content, branding, logos, menus, photographs, and materials associated with Ngozi’s Kitchen are owned by or licensed to us and may not be copied or used without permission.
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10. Limitation of Liability
To the maximum extent permitted by law, Ngozi’s Kitchen shall not be liable for:
* Indirect or consequential damages
* Delivery delays
* Service interruptions
* Losses resulting from inaccurate customer information
* Allergic reactions where warnings were not provided
Our total liability relating to any order shall not exceed the amount paid for that order.
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11. Third-Party Services
We may use third-party providers for hosting, payments, delivery coordination, communications, or infrastructure, including services such as Vercel.
We are not responsible for outages or issues caused by third-party services beyond our control.
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12. Privacy
Your use of our services is also governed by our Privacy Policy.
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13. Changes to These Terms
We may update these Terms from time to time. Updated versions will be posted on this page with a revised “Last updated” date.
Continued use of our services after changes become effective constitutes acceptance of the updated Terms.
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14. Contact Information
If you have questions about these Terms, please contact:
Ngozi’s Kitchen
Email: info@ngozis-kitchen.co.uk